Return & Refund Policy

Returns

We offer a 30-day return policy on eligible merchandise items, which means you have 30 days after receiving your merchandise to request a return.

Special edition books and preorders are final sale and are not eligible for returns, refunds, or exchanges, except when an item arrives with qualifying damage, is defective, or you receive an incorrect item. Please see our Damages and Issues section below for details.

To be eligible for a merchandise return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at help@heathensanctuary.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at help@heathensanctuary.com.

Damages and Issues

Please inspect your order upon receipt. If your item arrives defective, damaged, or you receive the wrong item, please contact us within 14 days of delivery so that we can evaluate the issue and make it right.

Claims submitted more than 14 days after delivery may not be eligible for a replacement or refund, except where otherwise required by applicable law.

Special Edition Books

Due to the manufacturing and fulfillment processes involved in producing special edition books, minor cosmetic imperfections may occur and are not necessarily considered damage.

Damage that may qualify for a replacement includes:

• Significant crushing, tearing, or structural damage to the cover, spine, or binding

• Detached bindings, loose or missing pages, or other defects that affect the integrity or readability of the book

• Significant water or liquid damage

• Deep scratches, gouges, dents, or other substantial cosmetic damage

• Significant damage to sprayed or stenciled edges

• Substantial missing or damaged foil, embossing, artwork, or other special-edition design elements

• Significant damage to a slipcase or other collectible component included as part of the special edition

• Other manufacturing or shipping damage that materially affects the condition, appearance, or functionality of the book

Minor imperfections that generally do not qualify as damage include:

• Minor corner or edge wear

• Small dents, scratches, scuffs, or surface marks

• Slight variations or imperfections in sprayed or stenciled edges

• Minor inconsistencies in foil, embossing, printing, or other decorative elements

• Slight variations in cover, spine, or design alignment

• Minor manufacturing imperfections that do not materially affect the overall appearance, structural integrity, or readability of the book

Minor cosmetic variations or imperfections may occur and, when they do not materially affect the book, are not considered qualifying damage under this policy.

Damage to external shipping materials alone, including mailers, shipping boxes, or protective packaging, does not qualify as product damage when the purchased item and its collectible packaging are unaffected.

If you believe your special edition book has qualifying damage, please contact us within 14 days of delivery with clear photographs of the affected area(s), the full book, and the shipping packaging so that we can evaluate the issue.

Heathen Sanctuary reserves the right to evaluate reported damage on a case-by-case basis and determine whether an imperfection meets our damage criteria based on its nature and severity.

Resolution for Damaged Special Edition Books and Preorders

If a special edition book or preorder arrives with qualifying damage and your claim is approved, we will provide a replacement when replacement inventory is available.

If replacement inventory is unavailable, we may offer a refund. When a refund is issued for a damaged special edition book or preorder, the item may be required to be returned to Heathen Sanctuary before the refund is processed. We will provide return instructions if a return is required.

Exceptions / Non-Returnable Items

All special edition books and preorder items are final sale and cannot be returned, refunded, or exchanged for reasons including, but not limited to, change of mind, ordering the wrong item, or no longer wanting the item.

This does not affect claims for items that arrive with qualifying damage, are defective, or are incorrect. Qualifying issues must be reported to us within 14 days of delivery. Approved claims will be resolved with a replacement when inventory is available. If a replacement is unavailable, a refund may be offered, subject to the return of the damaged or incorrect item when required.

Sale items and gift cards are also non-refundable and cannot be returned.

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about your specific item, please contact us at help@heathensanctuary.com.

Exchanges

Eligible merchandise may be returned in accordance with our 30-day merchandise return policy. The fastest way to ensure you get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Special edition books and preorder items are not eligible for exchanges except when an approved replacement is provided for qualifying damage, a defect, or an incorrect item.

European Union 14-Day Cooling-Off Period

Where applicable, customers in the European Union may have statutory rights to cancel or return certain purchases within 14 days without providing a reason.

Nothing in this policy is intended to exclude, restrict, or limit any cancellation, return, refund, replacement, or other consumer rights that cannot legally be excluded or restricted under applicable consumer protection law.

Where a statutory right of return applies, the item must be returned in accordance with the requirements of applicable law.

Refunds

For eligible merchandise returns, we will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

For special edition books and preorders with an approved qualifying damage claim, a replacement will be provided when inventory is available. If replacement inventory is unavailable and a refund is approved, we may require the item to be returned before the refund is processed.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at help@heathensanctuary.com.