Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

 See our returns policy for more details on returns and refunds.

 
Pre-orders

When you purchase a pre-order, you are purchasing an item that is not currently in inventory or is scheduled to become available at a future date. We may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining balance at a future date before fulfillment.

All pre-order purchases are final sale and non-refundable. Once a pre-order is placed, it cannot be canceled, refunded, or exchanged due to a change of mind, regardless of whether the order has been fulfilled.

If your pre-order arrives damaged, defective, or incorrect, please contact us in accordance with our Returns and Refund Policy. Qualifying issues will be handled under the damages and issues provisions of that policy.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection law.