Shipping Policy

Processing Times

In-Stock Merchandise

In-stock and ready-to-ship merchandise is generally processed within 3–7 business days, unless otherwise stated on the product page.

Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.

Preorders & Special Edition Books

Preorder and special edition products are produced after their respective preorder periods close and are subject to extended production and fulfillment timelines.

Unless otherwise stated on the applicable product page, our estimated shipping timeframe for preorders is approximately 16–18 weeks after the preorder sale closes.

The 16–18 week timeframe is an estimate and not a guaranteed shipping or delivery date. Production timelines may be affected by printing, binding, manufacturing, quality control, author or publisher approvals, freight, customs, supply-chain disruptions, or other circumstances outside of our reasonable control.

If a particular preorder has a different estimated production or shipping timeframe, the timeframe stated on that product's listing will apply.

We will make reasonable efforts to communicate significant changes or delays to preorder timelines when appropriate.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, order, and available shipping method.

Once an order has been fulfilled and transferred to the carrier, estimated carrier transit times are generally:

• Domestic shipping: 3–7 business days after fulfillment

• International shipping: 7–21 business days after fulfillment

These transit times are separate from our processing or preorder production timelines and are estimates only.

Delivery may be affected by carrier delays, weather, customs processing, peak shipping periods, or other circumstances outside of our reasonable control.

Preorders, Special Editions & Combined Orders

Preorders and special edition books may have substantially longer fulfillment timelines than in-stock merchandise.

Unless otherwise specified, orders containing multiple products will ship once all items in the order are available for fulfillment. This means that if an order contains products with different production or release timelines, the entire order may be held until the final item becomes available.

If separate shipping is offered for a particular order or release, additional shipping charges may apply.

Preorders and special edition books are final sale and are subject to the cancellation, return, replacement, and refund terms described in our Refund Policy.

Preorder Address Changes

Because preorders may be placed several months before shipment, customers are responsible for keeping their shipping information current.

If your shipping address changes after placing a preorder, please contact us at help@heathensanctuary.com as soon as possible with your order information and updated address.

We will make reasonable efforts to update your shipping address if the request is received before fulfillment begins. However, we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the shipping carrier.

Please carefully review your shipping address before completing your purchase.

To the extent permitted by applicable law, Heathen Sanctuary is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer or from a customer's failure to request an address change before fulfillment.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available for the selected shipping service.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.

A shipping confirmation or tracking number does not necessarily mean the carrier has completed its initial tracking scan.

Lost, Missing or Stolen Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location, with members of your household, neighbors when appropriate, and with the applicable shipping carrier.

Packages may occasionally be marked as delivered shortly before their physical delivery.

If your package remains missing, please contact the shipping carrier and help@heathensanctuary.com so that we can determine what assistance may be available.

Heathen Sanctuary is not responsible for theft occurring after a package has been successfully delivered to the address provided by the customer, to the extent permitted by applicable law.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection law.

Damaged Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, please contact us at help@heathensanctuary.com within 14 days of delivery.

For special edition books, please include clear photographs of:

• The affected or damaged area(s)

• The full book or affected product

• Any damaged collectible components

• The shipping box or mailer

• Relevant internal packaging

Qualifying damage claims for special edition books are evaluated according to the criteria described in our Refund Policy.

If a special edition book or preorder has qualifying damage and the claim is approved, we will provide a replacement when replacement inventory is available.

If replacement inventory is unavailable, we may offer a refund or other appropriate resolution. If a refund is provided, we may require the damaged product to be returned before the refund is processed.

Minor cosmetic or manufacturing variations that do not meet the qualifying damage criteria in our Refund Policy are not considered qualifying damage.

International Orders

European Union Shipping

At this time, Heathen Sanctuary does not ship to countries within the European Union.

Due to recent changes in European Union shipping and regulatory requirements, we are unfortunately unable to offer shipping to EU destinations for the foreseeable future.

We understand this may be disappointing to our international customers and hope to resume shipping to the European Union in the future if circumstances allow.

Orders placed for delivery to destinations that we are unable to service may be cancelled and refunded.

Other International Orders

For international destinations that we currently service, customers are responsible for any customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their destination country unless otherwise stated at checkout.

These charges are separate from the purchase price and shipping charges collected by Heathen Sanctuary.

Customs processing may delay delivery beyond the carrier's original estimate. Heathen Sanctuary does not control customs processing times.

Customers are responsible for ensuring that products they purchase may lawfully be imported into their destination country.

Nothing in this policy limits any mandatory rights available under applicable consumer protection law.

Questions About Shipping

For questions regarding shipping, preorder timelines, address changes, tracking, or delivery issues, please contact us at:

help@heathensanctuary.com